Frequently Asked Questions (FAQ)
What is Sheila Brooklyn?
Sheila Brooklyn is a fashion destination where timeless design meets modern confidence. Discover curated pieces crafted for comfort, individuality, and effortless elegance—made to elevate your everyday style with a touch of bold simplicity.
Do you offer free shipping?
Yes, free shipping is included on every order. There are no minimums or hidden conditions—we simply believe delivery should be easy, reliable, and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Once shipped, delivery usually takes 3–7 business days, so your order should arrive within 4–9 business days in total. As soon as your parcel is on its way, you’ll receive a tracking email so you can follow it right to your door.
Do you ship internationally?
At the moment, we only ship within the United States. Our focus is on providing a smooth, dependable experience for all our U.S. customers. If we expand internationally in the future, our community will be the first to know.
What is your return policy?
Changed your mind? That’s completely okay. You have 60 days from delivery to return your items. Just send us an email at info@sheila-brooklyn.com and we’ll guide you through the simple return process.
How long do refunds take?
Once we’ve received and approved your return, refunds are typically processed within 7 business days. Your bank may take a little longer to reflect the amount on your statement.
Do you accept exchanges?
Yes, absolutely. If you’d like to exchange an item for a different size or style, email us at info@sheila-brooklyn.com and we’ll be happy to assist you in finding the right match.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Maestro, UnionPay, Diners Club, PayPal, Apple Pay, and Google Pay. All payments are securely processed with SSL encryption for your peace of mind.
Is my personal and payment information safe?
Yes. Protecting your privacy and payment information is one of our top priorities. Sheila Brooklyn never stores your sensitive data, and all transactions are handled securely through encrypted systems.
What do I do if my order hasn’t arrived?
First, check your tracking link for updates. If it’s been more than 7 business days since shipping and your order hasn’t arrived, please contact us at info@sheila-brooklyn.com and we’ll investigate right away.
Can I update or cancel my order?
If your order hasn’t been shipped yet, we may still be able to modify or cancel it. Email us as soon as possible at info@sheila-brooklyn.com and we’ll do our best to help.
Still need help?
We’re always here for you. Just drop us a message at info@sheila-brooklyn.com and our friendly team will gladly assist with anything you need.
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